2025 Commerce Experience Report by NCR Voyix
A snapshot into consumer shopping and dining trends
In our second annual survey, NCR Voyix surveyed over 750 consumers to gain insights into their shopping and dining behaviors across grocery stores, fuel convenience stores, and restaurants. This report highlights the evolving trends and consumer expectations shaping these sectors.
Discover key insights on evolving consumer behavior
Dive deep into the latest trends shaping how consumers interact with retailers and restaurants, from loyalty program preferences to payment methods and dining choices. This report provides informative data to help businesses adapt and thrive in a rapidly changing marketplace. Download now to gain a competitive edge and better understand the forces influencing today's shoppers and diners.
Some Commerce Experience Report key findings
Self-Checkout dominance
Shopper are increasingly opting for self-checkout, with 77% preferring it due to its speed, making it the top reason for choosing this option over traditional staffed checkout.
Grocery stores are turning to advanced technology to reduce shrinkage, and consumers are noticing. A significant 42% of shoppers have encountered cameras that detect if items are skipped during checkout.
Inflation continues to impact consumer spending, with 54% of shoppers expecting their typical grocery bill to rise in the coming year.
Convenience is key. Over half (53%) of consumers have gone out of their way to visit a particular gas station simply for its appealing convenience store offerings.
Inflation also plays a role in dining habits. To save money, 84% of consumers are options for limited-service restaurants, where prices are typically more affordable.
Download the full report for a deeper dive into the data and trends
About the 2025 Consumer Experience Report: NCR Voyix commissioned a blind survey of American consumers in November of 2024 to understand how dining, grocery and fuel convenience purchase behaviors are changing. Respondents to the online survey included a total of 752 American consumers. The margin of error for this survey is plus or minus +/-4%.